|Some Woodbrook residents were without cable, Internet and telephone for almost four days last week.|
To obtain a better understanding of the effect of the almost four day Comcast outage, we surveyed Woodbrook residents by email on Tuesday July 3, 2012 just moments after Comcast restored service to the neighborhood. Residents were asked to report on the services they lost; cable, Internet or telephone, and to comment on how the outage affected them.
34.1% of respondents said that they lost telephone service for over 90 hours.
We also asked residents if they felt that their safety had been compromised during the outage, with 11.2% indicating they did, or roughly a third of residents that have their telephone service with the company. Keep in mind that temperatures were near the 100 degree mark during most of the outage. Resident Marlene Hopkins said "safety is a big issue, especially with the heat and when all three (phone, cable and Internet) are provided by Comcast." Jenny Mathews said, "I only really minded that the telephone didn't work. What about people who have no cell phone? This sort of thing makes me want to change telephone service."
For many residents, cell phones were only helpful for out-going calls.
The loss of the Internet was of more concern to some. Clayton and Ann-Rodes Savage reported that they "have a home business that [they] could not access." Kathy Welch, who telecommutes, reported that she was "unable to work for two days."
Some residents are reconsidering their service arrangements.
Not all the responses to our survey were negative. Resident Susan Wilson's comment, "I am very grateful for all the Comcast and Dominion workers who labored under unbelievable conditions to restore our services in as timely a manner as possible," was echoed by several neighbors. Lynanne Wilson reported that, "Our phone (a good old plugin land line) was always available (Century Link) despite the power outage." Our own tests showed that Century Link kept their telephone and Internet service up and running during the entire power outage.